Scott Jones was born and raised on a farm in Northern NSW. With excellent scholastic results but no desire for university, Scott moved to Queensland and worked in sales until he landed an IT contract with an R&D company (ViaScan). Over the next 4 years this allowed Scott to develop various business skills and realise he had a passion for business.
During this time Scott also built computer networks for business customers as a side-project; learning the dynamics of buying and selling, and how to make a reliable margin in a low margin and constantly changing industry. In the 1990s computers were not yet entrenched into small and medium businesses. He became aware of the frustration businesses experienced trying to access reliable IT help. There seemed to be a lack of quality providers for smaller businesses, and the idea was born to fill this gap.
“To me, this spelled opportunity. With computers established as the backbone of SME organisations, my vision was to build skilled regional teams of IT staff and provide excellent advice and consistent service at an affordable price.”
With just $10,000 saved from his contracting role, and no “old money” to support it, he started IT Leaders, employed his first staff member, and rented a (cheap, ugly) office on the Gold Coast. Two years later the operation expanded to Brisbane. A decade and half later, IT Leaders services clients around Australia, and in two cities of the Philippines.
In 2008, IT Leaders partnered with N-able, leveraging their world-leading fault-monitoring software and becoming one of Australia’s first IT Managed Services Providers in the SME sector. This sparked the start of his speaking career.
“Fixed price IT services is all about creating unarguable win-win scenarios. More than ever IT Leaders is now focused on tuning the technology in it’s clients’ businesses to improve their productivity, safety and profit.”
In 2009 Scott launched a new boutique Private Cloud Computing facility, before ‘cloud’ was even a buzz word, well ahead of the curve.
“IT Leaders refined a cutting edge product suite that completely outsourced business server hardware and software, and wrapped a fixed-price support package around it.”
The business clients that have shifted to IT Leaders Private Cloud now enjoy almost complete elimination of IT capital expenditure, and a highly simplified and effective IT systems and support. Despite this investment, IT Leaders considers itself “brand agnostic” and supports a wide variety of cloud solutions and on-premise systems for it’s clients.
” We have found our approach is particularly popular with the Not-For-Profit and NGO sectors.
They need a lot of help to understand the best technologies and management methods in order
to make their valuable dollars stretch as far as possible, and give the best productivity to their staff.
We’ve been very flexible in designing product/service solutions for the NFP and broader professional services
industries, and they seem to appreciated not having a ‘one-size-fits-all’ solution stuffed down their
throats. We treat their money like it’s our money, and only recommend what will get them the right result”.
In 2010, Scott partnered with talented Australian software developer Anton Harrison-Kern, and launched StreamLeader ERP – a business management software. This has since been fully redeveloped in 2014 to incorporate the latest web database and mobile app technologies.
Since 2009 Scott has been studying the effects of globalism on world and particularly the Australian labour markets.
He is today considered to be a leading thinker in restructuring businesses to utilise multi-shoring, and a thought leader on the future effects of micro-globalism on Australia and similar countries.
“The world is becoming a very small place, and I am deeply concerned that Australia in not yet understanding
the changes that are already underway. We need debate, we need a comprehensive strategy, we need
political leadership, and we need the willpower of the people to make Australia a leader in the 21st Century.”
Having experimented broadly, and incorporated global-resourcing into his own businesses and other businesses, at the end of 2012 Scott launched a new multi-shoring consultancy (Enterprise Offshore / Easy Offshore) to help other businesses come to grips with offshoring. He has seen a strong divide between those businesses that offshore well, and those that do it poorly. He also believes that few businesses will compete and survive in the years to come unless they embrace a globally resourced model.
“This new wave of globalism is causing substantial and permanent change in business structures and Australian employment.
We must understand it, regardless of whether we approve of its effects or utilise it within our businesses.”
Scott’s book on global-resourcing (“The Third Wave”) was published in Jan 2013, and has received acclaim as a definitive analysis of the nature of this global business shift, and Australia’s challenges with it in the years to come.
Scott now does keynote speaking events to spread awareness of these big changes, and give a detailed blueprint to businesses for how tom implement an offshore team to complement their Australian team, successfully and safely.
Scott also consults to BPO and staffing facilities in the Philippines to assist them to build or change their facilities to better address the common failure points of their Australian and New Zealand client businesses who seek to utilise global-resourcing.
In 2016 IT Leaders joined forces with leading digital marketing firm iOnline. This creates a single point of contact for the full spectrum of business technology needs. IT Leaders account managers consult quarterly with contract clients to help them leverage all available technologies for both operations and marketing.